This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By using our website or placing an order, you agree to the practices described in this policy.
1. Information We Collect
When you place an order or contact us, we may collect the following personal information:
- Full name
- Email address
- Shipping and billing address
- Phone number (if provided)
- Order details and purchase history
We do not collect or store payment card information directly. All payment transactions are processed securely through third-party payment processors.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order status, questions, or concerns
- Arrange shipping and delivery of your purchases
- Comply with applicable legal obligations
- Resolve disputes or issues related to your order
We will not use your personal information for marketing purposes without your explicit consent.
3. Sharing Your Information
We do not sell or rent your personal information. We only share your data with trusted third parties where necessary to complete your order:
Shipping & Courier Partners
We share your name and delivery address with our shipping partners to fulfill and deliver your order.
Payment Processors
Payment information is handled directly and securely by our payment processor(s). We do not have access to your full payment card details.
All third-party service providers are required to handle your information in accordance with applicable privacy laws and are only permitted to use your data for the specific purpose for which it was shared.
4. International Data Transfers
Chloe’s Boutique is based in Canada and primarily serves customers in Canada and the United States, though we ship worldwide. If you are located outside of Canada, please be aware that your information may be transferred to and processed in Canada or other countries where our service providers operate. We take reasonable steps to ensure your data is protected regardless of where it is processed.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records may be kept for accounting and legal compliance purposes.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal obligations
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at info@tiffanyhandmade.com.
7. Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@tiffanyhandmade.com
Website: chloesboutique.ca
This policy is governed by the laws of Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial privacy legislation.